Privacy
YOUR INFORMATION AND YOUR RIGHTS
How we collect, use and protect personal information
Robust Digital Expert Limited respects your privacy. This notice explains what personal information we collect, why we use it, how long we keep it and the rights available to you.
Last updated: 25 September 2026
WHO WE ARE
The organisation responsible for your information
Robust Digital Expert Limited is the data controller for the personal information described in this notice.
Company name: Robust Digital Expert Limited
Company number: 12017570
ICO registration: CSN2264028
Address: 20 Wenlock Road, London N1 7GU, United Kingdom
Privacy enquiries
Contact us if you have a question about your information or want to exercise a data protection right.
Email: core.desk@robustdigital.expert
Telephone: 020 8126 5423
Freephone: 0800 047 8081
INFORMATION WE COLLECT
Personal information may include
Identity and contact details
Your name, email address, telephone number, postal address and other information you provide when contacting or registering with us.
Learning and enquiry details
Your programme interests, learning goals, experience, referral information, organisation details and support requirements.
Account information
Account identifiers, login records, access permissions and information needed to provide secure access to our services.
Communications
Messages, enquiries, feedback, application information and records of our communications with you.
Payment and administration
Enrolment, invoicing and payment administration information when you are accepted onto a paid programme. Payment providers process card or account details through their secure systems.
Technical and security data
Internet Protocol address, browser and device information, access times, security logs and information collected through essential website technologies.
Special category information
You may choose to tell us about a disability, health condition, accessibility requirement or other sensitive circumstance. We only use this information when it is necessary to provide support, meet a legal responsibility or act with your explicit consent where required.
HOW WE USE INFORMATION
Our purposes and lawful bases
Responding to enquiries and applications
We use your information to answer questions, assess programme enquiries and take steps requested by you before entering into a contract.
Lawful basis: Steps before a contract and legitimate interests.
Delivering learning and support
We use information to manage enrolment, provide learning, mentoring, project activities, learner support and related administration.
Lawful basis: Contract and legitimate interests.
Working with organisations
We use information to manage employer, referral, funding, procurement and delivery relationships.
Lawful basis: Contract, legitimate interests and legal obligations.
Payments and financial records
We use relevant information to administer fees, payment links, invoices, refunds and accounting records.
Lawful basis: Contract and legal obligations.
Website operation and security
We use technical information to operate, maintain, protect and improve our website, accounts and digital services.
Lawful basis: Legitimate interests and legal obligations.
Updates and marketing
We may send programme news or promotional information when you have asked to receive it or where the law otherwise permits us to do so. You can unsubscribe at any time.
Lawful basis: Consent or legitimate interests, where permitted.
SOURCES AND SHARING
Where information comes from and who may receive it
Sources of information
- Information you provide directly to us
- Your use of our website and digital services
- Employers, delivery partners or referral organisations
- Publicly available professional or organisational sources
- Payment, identity or account service providers where applicable
Information sharing
- Website hosting, email and information technology providers
- Payment processors and financial service providers
- Learning, delivery and administrative service providers
- Employers, funders or referral partners where necessary and appropriate
- Professional advisers, regulators, courts or public authorities where required
We do not sell your personal information. We only share information when there is a lawful reason, and we limit access to what is reasonably necessary for the relevant purpose.
RETENTION AND SECURITY
Keeping information protected
We keep personal information only for as long as it is reasonably needed for the purpose for which it was collected. We consider the nature of the information, our relationship with you, contractual requirements, safeguarding needs, applicable limitation periods and our legal, tax and regulatory responsibilities.
When information is no longer required, we securely delete, anonymise or restrict it in accordance with our retention processes.
Security measures
We use proportionate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
No internet service can guarantee absolute security. Contact us promptly if you believe that your information or account may have been compromised.
YOUR DATA PROTECTION RIGHTS
You can ask us to take action concerning your information
Access and correction
You can ask for a copy of your personal information and ask us to correct information that is inaccurate or incomplete.
Erasure and restriction
In certain circumstances, you can ask us to delete your information or restrict how we use it.
Objection and consent
You may object to certain uses based on legitimate interests. Where we rely on consent, you can withdraw it at any time.
Data portability
In applicable circumstances, you can ask to receive information you provided in a structured, commonly used and machine-readable format.
These rights are subject to legal conditions and exemptions. We may need to verify your identity before completing a request. Exercising a right will normally be free of charge.
We do not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.
INTERNATIONAL SERVICES
Information processed outside the United Kingdom
Some technology providers may process information outside the United Kingdom. Where this applies, we take appropriate steps required by data protection law, such as using an adequacy regulation or approved contractual safeguards.
Cookies and similar technologies
Our website may use cookies and related technologies for essential operation, security, preferences and, where permitted, measurement.
More information is available on our Cookies page.
QUESTIONS AND COMPLAINTS
Contact us first so we can address your concern
Email core.desk@robustdigital.expert if you have a privacy question, want to exercise a right or believe that we have not handled your information properly.
You also have the right to complain to the Information Commissioner’s Office, the United Kingdom’s data protection regulator. Visit ico.org.uk/make-a-complaint for current guidance.
Need help with your personal information?
Contact the RDE team and explain how we can assist you.