Develop the core skills required to identify business needs, analyse problems, and
deliver structured solutions within organisational environments.
• Role of the Business Analyst across industries
• Business systems, processes, and digital transformation
• Stakeholder identification, mapping, and engagement strategies
• Requirements elicitation (interviews, workshops, observation)
• Writing business, functional, and non-functional requirements
• Process modelling (BPMN, As-Is and To-Be)
• Root cause analysis techniques
• Agile vs Waterfall environments
• Documentation: BRD, user stories, acceptance criteria
• Requirements traceability and validation
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